Expanding our knowledge resources, we developed a structured 4 module training manual for charities working with hearing-impaired individuals, aimed at improving the effectiveness of volunteer engagement. The resource was designed to be practical, accessible, and adaptable for use across different organisations and included guidance on:

• Understanding different types and degrees of hearing impairment

• Communication techniques (visual cues, basic sign language awareness, assistive tools)

• Creating inclusive learning and interaction environments

• Sensitization to reduce stigma and improve empathy